Product Issues

 

If there is an issue with your order, it is important to contact us as soon as possible. Solutions may vary depending on the product, issue, and the supplier. Our products are created when you order them, and as such, each item is custom-built for you based on the information provided in an order.

If your order does not fit properly or otherwise leaves you feeling unsatisfied, we will work with you to exchange the product and issue you a Glitter Worthy Store credit.

Our policy is to cover the cost of any product returned (including tax), plus a $10 shipping reimbursement, towards another purchase.

Wrong Item:

If you receive the wrong item(s), contact us describing the error and your order number. We will investigate the issue and get the correct item out to you as soon as possible.

Damaged Item: 

If your item(s) arrives defective or damaged please contact us immediately and include a picture of the item(s), a brief description, and any other pertinent information so that we can evaluate the issue and work to make it right.

It is important to reach out to us within 30 days of receiving your order to open a claim.

Depending on the issue, claims opened after the 30 days may not qualify for replacement.

All inquiries should be sent to info@shopglitterworthy.com

Returning Product:

NOTE: Please do not return any item(s) prior to working with a customer support person.

We cannot guarantee a credit or replacement for items returned without a claim.

Once your claim has been processed, kindly ship your return items to:

Glitter Worthy Store

ATTN: Returns Department

912 Cole Street, #165

San Francisco, CA 94117